Creating users
Adding users
From the navigation bar, choose Users. You now have two ways of adding users to the CaptionHub platform, adding users one-by-one or in bulk (not available for all plans).
1. Adding single users
Click Invite New User.
You'll be able to choose an email address to invite to CaptionHub. If you're a Superuser, you'll be able to specify if the user is a producer or not.
You'll be able to add the user to any team you have Superuser privileges for. Users must belong to a team.
You'll be able to set initial language proficiencies for a user. (You can alter these at any time).
When you click 'Create User', that user will receive an email inviting them to set a password and join CaptionHub. If you use SSO, they will receive a link to log in.
2. Adding users in bulk
- Click on More actions, and then Export users
- This will download a CSV file containing your current users
- Edit the CSV appropriately, and re-save as a CSV
- Click on More actions, and then Import users
- Select the CSV file you’ve just created, and click the Upload users button
Notes:
- CaptionHub will only add new or modify users this way, it won’t delete existing users
- You can, however, make users active or inactive, using the CSV upload
Adding users that already have an account
If you add a user who already has a CaptionHub account, they’ll be invited to your team. The user has to accept the invitation first. They can do this via the email they’ve received or after logging in to their existing account.