Infrastructure
How is CaptionHub deployed?
CaptionHub can be deployed in a number of ways, depending on the requirements of the client. This include the following:
- An install on a multi-tenanted platform at www.captionhub.com, hosted on AWS
- A private install on a single-tenanted platform, hosted on AWS
- A private install on a single-tenanted platform, hosted on the client’s preferred provider
- A private install at the client’s own data centres, on servers or VMs provisioned by the client
The multi-tenanted www platform is available instantly. Private installs take longer to deploy; this time is dependent on the requirements of the client.
What devices (hardware/operating systems / browsers) are supported?
A Mac or a PC with a modern browser (Chrome, Safari, Firefox) are the only requirements for using CaptionHub.
Can we use our organisation’s Single Sign-On (SSO) / shared authentication scheme?
Yes, we offer this for our Enterprise customers. Supported SSO schemes include SAML, Okta, AD, Google Apps, and many more. Please contact us to discuss your requirements.
Can we access our data from a variety of devices?
Yes. Any modern web browser (Chrome, Firefox, Safari) on PC and Mac will work well. Data can be viewed via iOS, but it’s not recommended for doing any work with.
Do upgrades occur instantly for all users?
Yes. Fixes / patches / upgrades are rolled out to all licensed users on captionhub.com simultaneously, after QA on a staging site.
Do you support offline work? If so, when is data synchronization performed and how are conflicts resolved?
Offline work is not supported.
What are your backup and retention procedures? Is my data stored in multiple locations? How long is data retained?
Backup is daily, data is stored in multiple locations within EU-West-1 (Ireland). Your data is retained as long as the software is licensed for.