FAQ and Troubleshooting – CaptionHub | Knowledgebase

Getting Started
- Introduction
  - About CaptionHub
  - Key concepts / glossary
- Interface overview
  - Dashboard
  - Project page
  - Caption Editor
  - Projects page
- Team settings
  - General
  - Review and approve
  - Enterprise security features
  - Defaults for captions
  - Languages
- First steps
  - Upload a video
  - Create original captions
- Videos
  - CaptionHub overview
  - Handover
- Connector setup
  - Brightcove
  - RWS Language Cloud
  - Qumu VCC
  - Qumu Cloud
  - Phrase
  - JW Player
  - Vimeo
  - YouTube
  - Dynamic Ingest
- SSO setup
  - Setting up SSO
Projects, users & teams
- Projects
  - Creating a project
  - Edit Project Info
  - Advanced options
  - Organising projects: tags and tagging
  - Replacing project video
  - Deleting a project
  - Archiving a project
  - Video format support
- Users
  - User roles
  - Creating users
  - Editing Users
  - Permissions matrix
  - Resetting users' passwords
  - Setting up MFA
  - Enforcing MFA
Creating and editing captions
- Creating original captions
  - Create original captions
  - Auto transcribe
  - Importing a transcript
  - Create captions from timed text
  - Starting from scratch
  - Caption limits
  - Custom dictionaries
  - Custom dictionary examples
  - Speaker detection
  - Source propagation
  - Caption track 2
  - Automatic identification of on-screen text
- Using the editor
  - Interface overview
  - Adjusting captions in the timeline
  - Adjusting captions in the spreadsheet
  - Warnings and limits
  - Exporting with validation warnings / errors
  - Keyboard shortcuts
  - Spellcheck in CaptionHub
  - Project metadata
  - Caption metadata
  - Re-align captions
- Translating in CaptionHub
  - Supported translation engines
  - Using Machine Translation (MT)
  - Using termbases
  - Pivot languages
Workflow & Collaboration
- CaptionHub workflows
  - Overview
  - Direct assignment
  - Direct assignment, with Review
  - Self Serve
  - Self Serve, with Review
  - Claim expiry
  - Assignment limiting
  - Approving a captionset
  - Handing over a captionset
- Translating outside of CaptionHub
  - Phrase connector
  - Round tripping timed text
- Collaboration
  - Segmentation and simultaneous translation
  - Adding Producers to a Project
  - Managing viewing / editing permissions for linguists
  - Notes and commenting
- Tracking activity
  - Snapshots
  - Activity logs
  - Status icons
- Teams
  - Overview
  - Multiple teams
- Automation
  - Overview
  - Setting up Automation templates
Exporting finished work
- Subtitle export
  - Export timed text
  - Subtitle formats
  - Creating burnt-in subtitles
  - Formatting burnt-in subtitles
  - Custom fonts for burnt-in subtitles
  - CaptionHub Voiceover
- Creating deliverables
  - Exporting burnt-in subtitles with Adobe Premiere
  - Creating movies with embedded subtitle tracks
- Publishing from CaptionHub
  - Publishing subtitles and Voiceover
Live captioning
- First steps
  - Configuring the CaptionHub Live plugin for the Brightcove player
  - Captioning a Brightcove live stream
Analytics
- First steps
  - Overview
  - Using Analytics
FAQ and Troubleshooting
- Frequently asked questions
  - Using CaptionHub
  - Billing
  - Security
  - Infrastructure
  - Service & support
  - Cookies
  - Email notifications
- Troubleshooting
  - Accessing browser data
  - Resetting your browser
  - Text encoding
  - External resources
More

Frequently asked questions

Using CaptionHub

Billing

Security

Infrastructure

Service & support

Cookies

Email notifications

Troubleshooting

Accessing browser data

Resetting your browser

Text encoding

External resources