If you lose the device you used to set up MFA, you can ask one of your team’s superusers to reset it. When logged in as a superuser, here is how to reset the MFA of a user.
- Click the “Users” tab, and search for the user for whom you want to reset MFA
- Click on that user’s email address/display name to view their profile
- On the bottom left of the user’s profile, click the “Reset MFA” button.
The user will receive an email to set up their MFA again.
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