Resetting MFA

If you lose the device you used to set up MFA, you can ask one of your team’s superusers to reset it. When logged in as a superuser, here is how to reset the MFA of a user.

  1. Click the “Users” tab, and search for the user for whom you want to reset MFA
  1. Click on that user’s email address/display name to view their profile
  1. On the bottom left of the user’s profile, click the “Reset MFA” button.

The user will receive an email to set up their MFA again.

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