Setting up MFA
Enabling multi-factor authentication (MFA, sometimes called 2FA) provides your account with an additional layer of security, it takes seconds to set up, here’s how. One of your teams will need to support MFA.
- Navigate to your Profile from the drop-down menu in the header menu bar
- Click “Edit user”
- Go to the “Account & security” tab
- Click “Enable MFA”
When you next log in, you'll be prompted to enrol a device for MFA.
Supported authentication apps
The type of MFA CaptionHub uses is called “Time-based one-time passwords” or TOTP. There are a number of different TOTP apps you can use, including:
- Google Authenticator
- Microsoft Authenticator
- 1Password
- LastPass
- Authy
All of these apps, and other apps that support TOTP should work with CaptionHub. If you need advice on which app to use, please consult with your IT department.
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