Billing
How does billing work in CaptionHub?
Billing in CaptionHub is defined by output minutes.
How do output minutes work?
Each tier has an annual output minute allowance. When you download or publish a language version for the first time, we deduct minutes from your allowance. Subsequent exports, even of another type, do not affect your balance of minutes.
Here are a list of events that will trigger the initial deduction of minutes:
- Timed text download
- Burnt-in subtitle download
- Publish operation (e.g. Brightcove, Qumu, JWPlayer, YouTube)
- API download
- Spellcheck download
- Snapshot download
- CaptionHub Connect export (either from a Client or a Vendor)
An exception to this general principle is Voiceover. With Voiceover, you’ll be billed at the point of synthetic voice creation. Any subsequent modifications will only applied to the sentence or voice clip that’s been modified.
What if I exceed my allowance?
If you exceed your monthly allowance, you have the option to upgrade to the next tier, or you can purchase top-up minutes to allow you to make further downloads.
When your team goes into negative minutes, the entire minutes counter will turn orange as a visual warning.
What are my options?
CaptionHub is available in Professional and Enterprise plans. Please see this page for further details.
How can I cancel / downgrade my plan?
Plans can be cancelled or downgraded at the end of the billing period, and upgraded at any time.