captionhub

Projects & users

Manage projects, users, and permissions.

Projects

Creating a project

Upload your media and set up a new project in CaptionHub.

Edit project info

Editing project details and advanced options

Advanced options

Configure additional settings when creating a project.

Folders

Learn how to use folders to organise your projects.

Filters and views

Learn how to use filters to easily find your projects.

Organising projects: tags and tagging

Learn how to use tags to organise, edit, and track projects.

Replacing project video

Swap the video in an existing project without losing your captions.

Deleting a project

Permanently remove a project and its content.

Duplicating a project

Create a copy of an existing project, including its settings and subtitles.

Archiving a project

Hide completed projects from your project list without deleting them.

Video and audio format support

See which media formats you can upload to CaptionHub.

Users

User roles

Understand the different user roles and what each can access.

Creating users

Add new users to your CaptionHub account.

Editing users

Update a user's details, role, or permissions.

Permissions matrix

Learn what each role can do in CaptionHub

Resetting users' passwords

Send a password reset to a user who can't sign in.

Setting up MFA

Add multi-factor authentication to your account for extra security.

Enforcing MFA

Require all users in your account to set up multi-factor authentication.

Resetting MFA

Reset multi-factor authentication for a user who has lost access to their device.